Contact
Write to the Socialift team at hello@socialift.uz — one address for technical questions about the SDK and integrations, errors, billing and payment issues, and enterprise terms. We review messages on working days and reply in Uzbek, Russian or English. To get help faster, include the details from the checklist below.
Updated:
How to reach us
- General and technical questions
- hello@socialift.uz — about the SDK, integrations, errors and documentation.
- Enterprise terms
- hello@socialift.uz — multi-seat plans, custom agreements and billing arrangements.
- Account and payments
- The “Hisob” (Billing) section of the dashboard shows your balance and handles top-ups. If a payment has a problem, write to us with the amount and transfer time.
What to include when reporting a technical issue
These details speed up a useful answer considerably.
- Which platform: Instagram, Facebook, LinkedIn, TikTok, Telegram (account or bot) or the Meta ads API.
- What action you performed (in the SDK or the Playground) and what you expected to happen.
- The full error text (without licence keys or access tokens).
- The approximate request time and the key_id part of your token.
- SDK version and Python version.
Frequently asked questions
How quickly do you reply?
We review messages on working days. There is no guaranteed response time — support terms for enterprise customers are agreed separately.
Can I email you my licence key?
No. Never send the full key. The public part of the key (key_id), visible in the dashboard, is enough.
Which languages can I write in?
Write in Uzbek, Russian or English — we reply in all three. The dashboard interface is currently in Uzbek.
What should I check before writing?
Look up the error type in the errors section of the docs and try the method in the dashboard Playground. If the request works in the Playground, look for the cause in your code or environment settings (licence key, token plan, SOCIALIFT_INSTANCE_ID).